Jewellery Care Guide
EVERYDAY WEAR
Remove your jewellery when cleaning, bathing and sleeping, and always keep away from any source of heat. Avoid direct contact with water and chemical products. Chlorine, make-up, soap, perfume and hair-spray may dull the finish of your jewellery and cause discoloration or oxidation of the metal. Stones connected to your jewellery might also be affected by water, chemicals and damp conditions. We therefore advise you do not store your jewellery in the bathroom.
Please handle your jewellery with care and avoid collision with hard surfaces, as it could change the shape of the jewellery, as well as damage or cause stones to fall out. This is particularly true for rings, as they are more exposed.
Kindly note that layering a ring with another ring can cause wear and tear, which might affect the stone-setting.
STORING YOUR JEWELLERY
We recommend storing your jewellery individually in its accompanied Tom Wood jewellery box or pouch, as this prevents wear and tear. This also helps against the jewellery being exposure to direct sunlight.
CLEANING YOUR JEWELLERY
Clean your jewellery with warm water and detergent free soap, or with a professional cleaning kit. Furthermore, we recommend your jewellery to be cleaned by a professional jeweler once a year to have it last longer. Cleaning of stone-settings should always be done by a professional. Following these instructions will reduce abrasions and prolong the lifespan and luster of your jewellery.
STONES
Please note that all our stones are ethically sourced and of the highest quality.
Natural stones may result in different patterns and unique looks for each stone. The stones might also come with different hardness, but all stones are fragile and might break or chip if they collide with a hard surface.
No jewellery should be pulled or re-sized out of shape. Rings and ear cuffs with diamonds and gemstones should never be pressed out of shape or bent. This could cause the original setting to re-shape, increasing the risk of stones falling out.
Our band rings with stones going all the way around the ring should be worn gently.
Depending on the amount of use your jewellery sees, we advise all jewellery with stones, and in particular jewellery with multiple stones, to be checked once per year to ensure that the metal setting has not been hurt while wearing the piece.
Cleaning stone settings should be done at a goldsmith, as these are fragile and can easily be damaged if not cleaned correctly.
CHAINS AND BRACELETS
Please avoid using force when opening and closing locks, and make sure you know how the lock functions before attempting to open it. Do not bend or pull chains or bracelets, as they might break.
Make sure chains are not tangled when storing, and please try to place the chain or bracelet in a soft pouch to prevent it from getting bent or breaking.
Shipping Policy
Shipping Policy
Free Shipping:
To ensure a seamless shopping experience, we offer free shipping to all our customers in North America. We ship from the closest warehouse to your location to ensure faster delivery without any additional costs to you.
Shipping Areas:
Currently, our shipping services are limited to North America. If you reside outside of North America and wish to purchase our products, please contact our customer service team directly to explore potential shipping options.
Processing and Delivery Times:
Orders are processed within 2-5 business days. Delivery times vary by region:
- United States:Approximately 7-15 business days
- Canada: Approximately 10-20 business days
Please note that these times exclude weekends and public holidays.
Tracking Information:
Once your order is shipped, you will receive an email notification containing a tracking number. You can use this number to track the status of your shipment.
Customs and Duties:
All orders shipped to North America may be subject to import duties and taxes, which are the responsibility of the recipient. We recommend familiarizing yourself with your region’s import policies before making a purchase.
Return Policy:
If you are not satisfied with your purchase, we offer a return service. Please refer to the "Return Policy" section on our website for detailed information.
For further information or if you have any questions, please contact our customer service team. We are here to assist you and ensure your shopping experience is as enjoyable as possible.
Refunds & Returns Policy
Refunds & Returns Policy
Order Cancellation:
You can cancel your order at any time until it has been shipped. If you need to change or cancel your order after payment, please contact us within 6 hours of your purchase. Once the packaging and shipping process has begun, cancellations are no longer possible.
Refunds:
Your satisfaction is our top priority. You are eligible for a refund or reshipment under the following conditions:
You do not receive your order within the guaranteed time frame of 45 days (excluding 2-5 days of processing).
You receive an incorrect item.
You no longer want the item you have received; however, the item must be returned at your expense in unused condition.
Non-refundable Cases:
Refunds will not be issued under the following circumstances:
Your order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).
Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).
Refund Requests:
Refund requests must be made within 15 days after the guaranteed delivery period (45 days) has expired. Please submit your request via our Contact Us page.
Return Policy:
You can return your product within 30 days of receipt. The item must be in the same condition that you received it, unused and in its original packaging.
To initiate a return, please contact us at [haifeideng66@gmail.com]. Provide your order number and the reason for the return. We will guide you through the steps for returning your product.
Refund Timing:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. After approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Contact Information:
For any questions or concerns regarding our Refunds & Returns Policy, please contact us via [haifeideng66@gmail.com].
This policy is effective as of [04/22/2024] and ensures clarity and convenience for all transactions, focusing solely on the products sold and not including non-related items such as gift cards.
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